Shipping policy

Shipping Policy – officialglutawhite.com (Gluta White)

At officialglutawhite.com (Gluta White), we aim to provide fast, safe, and reliable delivery of all our skincare and wellness products across Pakistan. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

  • All orders are processed within 1–2 business days after confirmation
  • Orders placed on weekends or public holidays will be processed on the next working day
  • You will receive a confirmation message once your order is processed

2. Shipping Time

  • Delivery time usually takes 3–7 business days depending on your location
  • Delivery times may vary due to courier delays, weather conditions, or unforeseen circumstances
  • Remote areas may take additional time for delivery

3. Shipping Charges

  • Shipping charges (if applicable) are calculated at checkout
  • We may offer free shipping on selected products or promotions
  • Any applicable shipping fee will be clearly shown before order confirmation

4. Order Tracking

  • Once your order is shipped, tracking details will be shared via SMS or WhatsApp
  • Customers can track their order status using the provided tracking number

5. Delivery Information

  • Customers must provide accurate name, address, and contact number (03137881748 or provided number at checkout if different)
  • We are not responsible for delays or failed delivery due to incorrect information
  • If a parcel is returned due to wrong address or unavailable customer, re-delivery charges may apply

6. Delayed or Lost Orders

  • If your order is delayed beyond the expected delivery time, please contact our support team
  • In rare cases of lost shipments, we will coordinate with the courier service to resolve the issue

7. Damaged Packages

  • If you receive a damaged parcel, please contact us immediately with photos or videos
  • We will review the issue and offer replacement or appropriate solution if eligible

8. Contact Information

For shipping-related queries, please contact:

Brand Name: Gluta White
Website: officialglutawhite.com
Contact Number: 03137881748

9. Policy Updates

We may update this Shipping Policy at any time to improve our service and comply with business standards. Continued use of our website means you accept these updates.