Refund policy

Return and Refund Policy – officialglutawhite.com

At officialglutawhite.com (Gluta White), we are committed to providing 100% original, high-quality skincare and wellness products. Customer satisfaction is our top priority. This Return and Refund Policy is designed to be transparent, fair, and in compliance with standard e-commerce practices.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • Product received is damaged, defective, or expired
  • Incorrect product was delivered
  • Package is unopened, unused, and in original condition
  • Return request is made within 3–7 days of delivery

Due to hygiene and safety reasons, opened or used skincare, supplements, and liquid products cannot be returned.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used skincare products (serums, creams, soaps, etc.)
  • Dietary supplements (tablets, liquid shots) once opened
  • Products damaged due to misuse or improper handling
  • Items returned after the allowed return period
  • Products purchased on clearance or special discounts (if applicable)

3. Refund Policy

Once your returned item is received and inspected:

  • If approved, refund will be processed within 5–10 business days
  • Refunds will be issued via the original payment method or bank transfer
  • Shipping charges (if any) are non-refundable
  • If the product is not eligible, no refund will be issued

4. Exchange Policy

We offer exchanges only if:

  • Wrong product was delivered
  • Product is damaged or defective upon arrival

Exchanges are subject to stock availability.

5. Return Process

To request a return or refund:

  • Contact our support team via email or WhatsApp
  • Provide order details and clear images of the product
  • Wait for approval before sending the item back
  • Ship the product to the provided return address

Unauthorized returns will not be accepted.

6. Order Cancellation

  • Orders can be cancelled before dispatch only
  • Once shipped, orders cannot be cancelled

7. Contact Information

For any return or refund queries, please contact:

Store Name: Gluta White
Website: officialglutawhite.com
Support: 03137881748